AI Business Solutions Customer Success Lead
Core
Guide highly complex customers towards secure, resilient, AI-enabled, cost- and performance-optimized cloud architectures to ensure operational readiness and achievement of business goals.
Role type
Senior IC customer success lead (AI & Cloud)
Builds
AI-enabled cloud architectures and value-based delivery solutions
Domain
Cloud infrastructure and AI solutions
Deliverable
client delivery
Required skills
Cloud architecture, AI solutions, change management, risk management, stakeholder management, team leadership, product strategy, operational excellence, technical project leadership, market insights
Preferred skills
Technical certifications in Cloud and AI, experience with major cloud providers (Azure, AWS, Google, Anthropic, OpenAI)
Technologies
Azure, Amazon Web Services, Google Cloud, Anthropic, OpenAI
Responsibilities
Hold the team accountable for delivering solutions in line with company methodologies; anticipate, identify, escalate, and mitigate business and technical blockers; drive operational excellence across sales and delivery stages; build trusted relationships with C-suite leaders; lead the identification of delivery gaps to drive product and methodology changes.
Seniority
Senior, hands-on IC with management responsibilities
