Digital Solution Engineering, Dynamics 365
Core
Orchestrating and executing POCs, envision workshops, and technical demonstrations to showcase the business value of D365 F&SC, Copilot Studio, and LOB AI Agents offerings.
Role type
Senior IC Digital Solution Engineer (Dynamics 365)
Builds
D365 F&SC, Copilot Studio, and LOB AI Agents offerings
Domain
Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)
Deliverable
production ML models
Required skills
Technical discovery, customer feedback synthesis, solution architecture, cross-solution expertise, managed service provider (MSP) standards, technical demonstrations, stakeholder management, product strategy input, community engagement, mentorship
Preferred skills
Cloud and hybrid infrastructure knowledge, industry standards, technology management, pre-sales experience, consulting experience
Technologies
Dynamics 365, Copilot Studio, LOB AI Agents, Unified Action Tracker (UAT), FastTrack
Responsibilities
Conduct technical demonstrations to showcase business value of D365 F&SC, Copilot Studio, and LOB AI Agents offerings. Drive new feedback, blockers, and insights across territories to shape products and services. Capture core customer competitive knowledge and deliver back to product and engineering teams. Build credibility with customers individually or at scale using cross-solution and portfolio expertise. Ensure consistency and quality of engagements through adherence of standards and practices. Engage with customer technical and business decision makers to identify needs and issues proactively. Support the development and maintenance of relationships with pre-sale team and partners. Act as a mentor for the technology area and contribute to Customer Executive Briefing Center sessions.
Seniority
Senior, hands-on IC