Customer Experience Program Manager - CTJ - TS/SCI
Core
Manage strategic, complex engineering projects for US government agencies, aligning cross-functional teams to solve customer technical challenges and drive Azure adoption.
Role type
Senior IC Customer Experience Program Manager
Builds
Customer-facing engineering solutions and deployment strategies on Azure
Domain
Government / Cloud Infrastructure
Deliverable
production ML models | product features | client delivery
Required skills
Strategic project management, cross-functional team leadership, technical problem solving, stakeholder communication, risk management, quality control, solution architecture evaluation, program process refinement, data-driven strategy, executive reporting
Preferred skills
Azure platform expertise, government agency experience, complex environment navigation
Technologies
Azure DevOps (ADO)
Responsibilities
Drive and manage strategic projects with executive visibility; interface with customers and stakeholders to align timelines and adapt plans; manage engineering projects through ADO for prioritization, planning, and risk management; understand technical challenges to provide solution recommendations and workarounds; refine program processes based on data and feedback; communicate with diverse stakeholder groups including engineering, customers, and executives.
Seniority
Senior, hands-on IC with significant leadership scope
