Senior Technical Program Manager
Core
Drive adoption of AI-powered solutions to improve content workflows, operational efficiency, and digital experience delivery by designing, testing, and optimizing prompts, prompt libraries, and agent workflows.
Role type
Senior Technical Program Manager (AI & Digital Operations)
Builds
AI-driven content workflows, automated operational processes, and enterprise-scale web experiences
Domain
Digital Marketing, Web Operations, AI/LLM Operations
Deliverable
product features
Required skills
AI prompt engineering, agent workflow design, cross-functional program management, digital transformation leadership, Adobe Experience Manager (AEM) configuration, enterprise API integration, MarTech platform management, accessibility & SEO governance, stakeholder influence without authority
Preferred skills
Experience with Workfront, Marketo, Adobe Experience Platform, complex cross-functional program execution
Technologies
Adobe Experience Manager (AEM), Workfront, Marketo, Adobe Experience Platform, APIs, personalization services, pricing services, product data services
Responsibilities
Design and optimize AI prompts and agent workflows for scale; Identify opportunities to automate or augment operational processes; Establish practices for responsible AI use; Manage dependencies and risks across multiple workstreams; Partner with engineering to land platform enhancements and service integrations; Translate business requirements into technical solutions balancing CX and scale; Contribute to roadmap planning for web operations and platform investments; Create clarity in ambiguous situations and influence outcomes; Communicate program health and risks to stakeholders; Ensure proper tagging and telemetry for program measurement
Seniority
Senior, hands-on IC with strategic oversight