Technical Program Manager
Core
Drive cross-organizational initiatives to identify, prioritize, and remediate high-impact customer and operational risks; translate outage signals into engineering requirements and investment priorities.
Role type
Senior Technical Program Manager (Quality & Reliability)
Builds
Scalable frameworks, governance models, and engineering processes for Quality & Engineering Improvement (QEI) capabilities.
Domain
Software Engineering / Operational Reliability
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Cross-functional program management, risk mitigation planning, change management, executive reporting, data-driven decision making, technical specification translation, stakeholder alignment, continuous improvement.
Preferred skills
Experience with resiliency improvements, customer health initiatives, systemic engineering improvements.
Technologies
None explicitly listed
Responsibilities
Lead end-to-end program management for complex, multi-service initiatives; define and operationalize scalable frameworks and governance models; partner with service teams to drive execution of risk mitigation plans; communicate progress and business impact to senior leaders; establish data-driven insights and success metrics.
Seniority
Senior, hands-on IC