Customer Experience Engineer II

United States, Georgia, Atlanta💼 Full-time💰 $102,100–$102,100🗓 2026-09-04 → 2026-09-25

Core

Support M365 customers via multiple modalities in a 24x7x365 global support delivery team, going technically deep across M365 services to solve customer needs and communicate trends to leadership.

Role type

Senior IC Customer Experience Engineer (M365)

Builds

Customer support solutions and service improvement initiatives for M365

Domain

Cloud services (Microsoft 365)

Deliverable

client delivery

Required skills

Technical depth in M365 services, process optimization, cross-team collaboration, escalation management, product improvement advocacy

Preferred skills

Innovation in service improvement programs

Technologies

M365 services (Messaging, Collaboration, Platform Admin)

Responsibilities

Support customers via multiple modalities, optimize existing processes and tools, build relationships with engineering teams for escalations, contribute to service improvement programs

Seniority

Senior, hands-on IC

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About Microsoft

Microsoft is an American multinational technology company headquartered in Redmond, Washington. It develops and supports software, services, devices, and solutions, including Windows, Microsoft 365, Azure, and Xbox. The company serves consumers and businesses globally with products focused on productivity, cloud computing, artificial intelligence, and gaming.