Senior Customer Experience Engineer
Core
Support M365 customers across multiple modalities in a 24x7x365 global team, providing technical depth on M365 services and driving product improvements through collaboration with engineering.
Role type
Senior Customer Experience Engineer (M365 Support)
Builds
Customer support solutions and M365 service improvement programs
Domain
Cloud services (M365) and Customer Experience
Deliverable
client delivery
Required skills
Technical depth across M365 services, process optimization, cross-functional collaboration with engineering, innovation in support workflows
Preferred skills
Leading service improvement initiatives, driving internal transformation programs
Technologies
M365 (Messaging, Collaboration, Platform Admin)
Responsibilities
Support M365 customers via multiple modalities, communicate technical trends to leadership, optimize existing support processes and tools, build relationships with engineering teams for escalations and product improvements, contribute to M365 Service Improvement Programs
Seniority
Senior, hands-on IC
