Software Engineer II- SxG
Core
Designing, developing, testing, and maintaining AI-powered applications and services for consumer support experiences, including multi-turn conversational experiences and intelligent agents.
Role type
Senior IC software engineer (conversational AI)
Builds
AI-powered applications, services, and multi-turn conversational experiences for consumer support
Domain
Consumer technology, Conversational AI, Generative AI
Deliverable
production ML models | product features
Required skills
Software engineering fundamentals, Cloud services, Distributed systems, Conversational AI, Generative AI, Machine learning, Search and retrieval, Model evaluation, Automated testing frameworks, Production monitoring, Service APIs, Event-driven systems, Cloud-native technologies
Preferred skills
Responsible AI, Privacy, Security, Accessibility, Service-readiness
Technologies
C, C++, C#, Java, JavaScript, TypeScript, Python
Responsibilities
Design and develop AI-powered applications and services; Build and improve multi-turn conversational experiences; Develop automated evaluation and quality frameworks for AI systems; Write, debug, optimize, and refactor code; Monitor live sites and respond to incidents; Collaborate across engineering and product teams to deliver integrated solutions.
Seniority
Senior, hands-on IC