Service Engineer II - A365 and AI Admin
Core
Administer Microsoft 365 and AI capabilities (Copilot, Copilot Studio) across internal multi-tenant environments, focusing on configuration, governance, and security.
Role type
Service Engineer II (A365 and AI Admin)
Builds
Microsoft 365 and AI administration control planes, automation, and governance capabilities
Domain
Enterprise SaaS / Microsoft Cloud / AI Administration
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Microsoft 365 administration, Microsoft Graph, PowerShell, API integration, policy-as-code, multi-tenant operations, incident response, audit telemetry analysis, security mindset (RBAC, least privilege)
Preferred skills
Microsoft Entra, Microsoft Intune, Microsoft Purview, Microsoft Defender, Kusto, Azure Monitor, Dataverse administration, Power Platform administration
Technologies
Microsoft Graph, PowerShell, APIs, Kusto, Geneva, IcM, Azure Monitor, Microsoft 365 Copilot, Copilot Studio
Responsibilities
Administer tenant configuration, administrative controls, and service onboarding for M365 and AI workloads; develop and maintain automation using Microsoft Graph and PowerShell to enforce configuration baselines; monitor service health, audit events, and usage telemetry; participate in incident response and root-cause analysis; partner with engineers to implement governance requirements and operational best practices; contribute to documentation and engineering standards.
Seniority
Mid-level IC (2+ years experience)