Principal Customer Experience Program Manager
Core
Identify complex customer, product, and engineering opportunities across Azure services using data, telemetry, AI, and research to reduce operational demand and shape product priorities.
Role type
Principal Customer Experience Program Manager
Builds
Integrated, scalable, secure, and customer-focused technical solutions across the product lifecycle
Domain
Cloud services (Azure), Customer Experience, Product Strategy
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Cross-functional project management, Technical program ownership, Stakeholder engagement, Problem definition & hypothesis testing, Roadmap alignment, Risk & dependency management, Executive communication, Data analysis, Code reading/writing
Preferred skills
None stated
Technologies
Azure, Telemetry, AI
Responsibilities
Lead customer and stakeholder engagements to gather feedback and validate needs, Define business and technical problem statements and decision frameworks, Manage complex dependencies, risks, and tradeoffs across multiple organizations, Coordinate roadmap prioritization to ensure strategic execution, Develop executive-ready communications on program status and outcomes, Detect and drive resolution of roadmap and architecture misalignments
Seniority
Principal, strategy & mentorship