Senior Capacity Program Manager
Core
Own the lifecycle of high-priority PaaS capacity requests and escalations, driving resolution through Unified Action Tracker (UAT) and related systems to mitigate risks impacting customer deployments and revenue.
Role type
Senior IC program manager (cloud capacity)
Builds
Operational governance for Azure PaaS capacity workflows, standardized escalation paths, and decision frameworks
Domain
Cloud infrastructure (Azure PaaS) + Capacity planning
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, process improvement, data analysis, executive communication, stakeholder management, cross-functional leadership, quota management, capacity planning, escalation management, cloud service operations
Preferred skills
Automation development, scenario-based playbook creation, budget review facilitation, executive reporting
Technologies
Unified Action Tracker (UAT), Azure
Responsibilities
Own the lifecycle of high-priority PaaS capacity requests and escalations from intake through resolution; Partner with engineering and capacity teams to accelerate resolution of critical deployment blockers and quota requests; Identify and mitigate risks impacting customer deployments, revenue realization, and Azure consumption growth; Serve as the escalation point for complex PaaS scenarios involving constrained regions, zonal dependencies, and service-specific limitations; Deliver automation opportunities that reduce manual effort and improve scalability; Establish repeatable operational rhythms, governance forums, and reporting structures.
Seniority
Senior, hands-on IC