Senior User Experience Researcher
Core
Design, operationalize, and maintain research infrastructure and quality scaling programs, leveraging AI agents and self-service systems to scale quality initiatives across hundreds of product teams.
Role type
Senior User Experience Researcher (Research Operations & Infrastructure)
Builds
Production-quality internal research tools, data pipelines, AI-enabled workflows, and quality scaling programs
Domain
User Experience Research, Research Operations, Data Engineering, AI Systems
Deliverable
production ML models | infrastructure | dashboards & analysis
Required skills
Research operations, research methodologies, technical system design, data modeling, taxonomy/ontology design, data pipeline management, data cleansing, data enrichment, data aggregation, data integration, program impact measurement, user satisfaction analysis, business outcome tracking
Preferred skills
AI agent development, agentic systems, self-service infrastructure design, training and adoption strategies, workflow integration
Technologies
AI agents, agentic systems, data pipelines, data storage, data transformation tools
Responsibilities
Design and maintain research infrastructure and quality scaling programs; Partner with cross-functional leaders to co-create quality programs; Establish measurement frameworks for program adoption and quality outcomes; Champion new tools through training and best practices; Evolve tools and systems based on feedback and emerging AI capabilities
Seniority
Senior, hands-on IC