IT Operations Manager
Core
Manage mission-critical physical IT infrastructure (data centers, servers, cooling, power) and lead teams to ensure service delivery and client satisfaction.
Role type
Senior IT Operations Manager (Physical Infrastructure & People Management)
Builds
Reliable data center operations and service delivery for government and enterprise clients
Domain
IT Operations / Data Center / Physical Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People management, budget management, incident management, root cause analysis, client relationship management, physical infrastructure knowledge, financial forecasting, process improvement, project management
Preferred skills
Six Sigma, Kaizen, ITIL, MOF, OLA/SLA, PMI certification
Technologies
Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling, UPS, Generator, AHU, Electrical Distribution, Mechanical Cooling Systems
Responsibilities
Define team objectives and coach staff, manage data center budget and resource allocation, manage client relationships and expectations, participate in incident bridge meetings and approve postmortems, ensure team training and compliance, establish safety and quality culture
Seniority
Senior, hands-on IC with people management
