Technical Support Engineer - D365 Finance & Operations
Core
Investigate and resolve complex technical issues for customers using Dynamics 365 Finance & Operations and other ERP systems, while acting as an advisor and mentor to peers.
Role type
Senior Technical Support Engineer (ERP/Finance)
Builds
Customer support solutions and knowledge-sharing programs
Domain
Enterprise Resource Planning (ERP) / Finance
Deliverable
client delivery
Required skills
Troubleshooting complex technical issues, ERP system expertise (Dynamics, SAP, PeopleSoft, NetSuite, Oracle, Epicor), Finance domain knowledge, Technical documentation, Training and mentoring, Verbal and written communication
Preferred skills
Additional language proficiency (German, French, Italian)
Technologies
Dynamics 365 Finance & Operations, SAP, PeopleSoft, NetSuite, Oracle ERP Cloud, Epicor
Responsibilities
Own and resolve complex customer technical issues, Lead readiness programs and mentor peer delivery roles, Create technical documentation and share knowledge through training
Seniority
Mid-to-Senior, hands-on IC with mentoring responsibilities