Full Stack SME
Core
Drive customer success by identifying deployment blockers, mitigating risks, and accelerating time-to-value for secure AI experiences.
Role type
Full Stack Subject Matter Expert (SME)
Builds
Cohesive deployment strategies connecting identity, security, compliance, endpoint, productivity, and agent-based solutions.
Domain
AI-first technology landscape, IT administration, and customer success
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Solving complex customer challenges across multiple technologies, sharing best practices, improving playbooks, creating reusable guidance, driving operational excellence, bringing field insights into engineering discussions, influencing diverse stakeholders, translating technical concepts into business value
Preferred skills
Curiosity, adaptability, growth mindset
Technologies
Identity, security, compliance, endpoint, productivity, agent-based solutions
Responsibilities
Identify and remove deployment blockers, mitigate risks, accelerate time-to-value, partner with FastTrack Architects and Customer Success teams, enable secure AI adoption, contribute to scalable delivery, act as customer advocate
Seniority
Senior, hands-on IC
