Senior Customer Experience Program Manager - CTJ - Poly

## About the role Partner with, and learn from, peers to identify opportunities for process improvement on cross-team process and requirements capture from RFP response through datacenter operations. Apply technical and competitive ecosystem knowledge to coordinate and help respond to customer RFP requests. Deliver projects with a focus on key performance indicators and business goals/impact, promoting clarity and motivation to the project team to execute on time, under budget, and in compliance, while driving high first-pass-quality with zero rework. Deliver on ambiguous projects with multiple stakeholders, unclear requirements and incomplete data. Embody our culture and values ## Requirements * Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development * These requirements include, but are not limited to the following specialized security screenings: * The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. * Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination. * Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. * You will be asked to provide clearance verification information prior to an offer of employment. * Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development * OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development * OR equivalent experience. ## Nice to have * Experience driving execution with multi-disciplinary engineering groups * Mix of technical and program management skills and experience * Strong interpersonal, communication and presentation skills * Familiarity with US Government compliance and building standards * Self-motivated and confident working with senior level partners * Comfortable working in a matrixed organization * Strong collaborative program and project management skills * Track record of coaching teams and mentoring others in planning, organizing and coordinating their work * Technical program management experience managing scope, schedule, people, risk and communications * Understanding of business and financial objectives and plans accordingly * Ability to work in a flexible, fast-paced environment * Exceptional problem identification and problem resolution skills * Understanding of government contracts and processes