Senior Customer Experience Program Manager - CTJ - Poly
Core
Coordinate and help respond to customer RFP requests, identify opportunities for process improvement on cross-team processes, and deliver projects focusing on key performance indicators and business goals.
Role type
Senior Customer Experience Program Manager
Builds
RFP responses and cross-team process improvements
Domain
US Government contracting and datacenter operations
Deliverable
client delivery
Required skills
Technical program management, scope/schedule/people/risk/communications management, US Government compliance knowledge, problem identification and resolution, multi-disciplinary engineering group execution, matrixed organization navigation, coaching and mentoring
Preferred skills
Competitive ecosystem knowledge, data analysis, product development experience
Technologies
None stated
Responsibilities
Partner with peers to identify process improvement opportunities, apply technical knowledge to coordinate RFP responses, deliver projects meeting KPIs and business goals, manage ambiguous projects with multiple stakeholders, coach and mentor teams
Seniority
Senior, hands-on IC with mentorship