Technical Support Engineer - Azure Developer Service

## About the role - You own, investigate and solve customer technical issues. - You collaborate within and across teams, leveraging troubleshooting tools and practices. - Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. - You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. ## Requirements - Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience - Mandarin Language: fluent in reading, writing and speaking. - English Language: confident in reading, writing and speaking. - Minimal 5 years Customer Support or Cloud Application Development or similar roles - Experience in three or more of the followings is preferred or plus Redis Cache, Service Fabric, Service Bus, Event Hub, Cloud Service, IoT suite, Azure Batch, Mobile Apps, Container, REST/SOAP (WCF) API, Kubernetes etc. - Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions. - Availability to work a 7:00 AM-4:00 PM and night/late night shift to support a global customer base. ## What we offer - This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.