Data Center Program Manager
Core
Manage data center operations, service incidents, and client relationships to ensure service quality, safety, and budget adherence.
Role type
Data Center Program Manager
Builds
End-to-end service quality and customer experience for data center infrastructure
Domain
Data Center Operations / Physical IT Infrastructure
Deliverable
client delivery
Required skills
budget management, incident troubleshooting, SLA/OLA adherence, risk mitigation, stakeholder management, schedule coordination, safety compliance, client relationship management, maintenance planning, infrastructure knowledge
Preferred skills
experience with UPS, generators, AHUs, servers, SANs, networking, capacity planning, DC rack/enclosures, structured cabling
Technologies
UPS, Generators, AHU, Servers, SANs, Networking, DC Rack/Enclosures, structured cabling
Responsibilities
Perform troubleshooting for service incidents and escalate to meet SLA/OLAs; report safety or security issues immediately; identify and coordinate maintenance schedules to minimize risk and disruption; manage client and supplier relationships to clarify and meet expectations; hold accountability for end-to-end service quality and customer experience.
Seniority
Mid-level, hands-on program management