Customer Success Architect - Agentic AI for AI Business Solutions
Core
Guides customers from early envisioning through deployment and adoption of Agentic AI solutions, ensuring measurable outcomes and operational readiness.
Role type
Senior Customer Success Architect (Agentic AI)
Builds
Agentic AI solutions, value-based deliverables, and change management strategies for enterprise clients.
Domain
Artificial Intelligence (Agentic AI), Cloud Infrastructure, IT Consulting, Enterprise Architecture
Required skills
Agentic AI solution design, change management, cloud infrastructure, IT consulting, systems administration, technical architecture, stakeholder management, ROI modeling, M365 administration, semantic search configuration
Preferred skills
Thought leadership, mentorship, upskilling teams, cross-functional collaboration, industry trend analysis
Technologies
Microsoft 365, Copilot, SharePoint, Cloud Infrastructure, AI/ML platforms
Responsibilities
Guide customers through solution deployment and adoption; manage business and technical risks; provide technical pre-sales support and proof of concepts; model technical readiness and mentor teams; identify gaps to drive product and process improvements; lead FinOps and cost optimization for AI agents.
Seniority
Senior, hands-on IC with strategic advisory
