Customer Success Architect - AI Business Process Solutions
Core
Guides customers from early envisioning through deployment and adoption of AI-enabled business process solutions, ensuring measurable outcomes and operational readiness.
Role type
Senior Customer Success Architect (AI Business Process Solutions)
Builds
Well-architected, secure, resilient, AI-enabled solutions for enterprise customers
Domain
Enterprise IT consulting, Digital Transformation, Artificial Intelligence (AI), Cloud Infrastructure
Required skills
AI agent development (Copilot Studio, Azure AI Foundry), Cloud/infrastructure technologies, Technical architecture design, Change management, Stakeholder management (TDMs/BDMs), Solution deployment, Risk management, Industry trend analysis, Technical pre-sales support, Mentorship
Preferred skills
Power Platform (Power Apps, Power Automate, Dataverse), Dynamics 365 Customer Engagement, FinOps (Agent Cost Management), Design Thinking
Technologies
Copilot Studio, Azure AI Foundry, Power Platform, Dynamics 365, Cloud/infrastructure technologies
Responsibilities
Guide customers through solution deployment and adoption to drive long-term organizational usage; Proactively manage business and technical risks while aligning with business priorities; Build relationships with technical and business decision makers to advocate for optimal architectures; Identify industry trends and map them to customer business outcomes; Provide technical pre-sales support and proof of concepts; Mentor team members on technical readiness and upskilling; Monitor and optimize token costs and agent performance.
Seniority
Senior, hands-on IC with mentorship responsibilities
