HR Service Lead

## About the role - Run GEO‑level execution for assigned countries across the hire‑to‑retire local layer. - Execute statutory operations, authority correspondence, filings, and local documentation workflows. - Act as the single POPS escalation point for employee‑impacting issues within scope. - Execute within defined controls, signatory rules, and delegation frameworks. - Execute within DOA/signatory governance and document risk classification rules where permitted. - Contribute structured insights, not just facts — highlighting patterns, likely root causes, and recommended actions based on evidence. - Support RCA and preventive action tracking, ensuring agreed fixes (process, data, guidance, automation) are implemented and effective. - Coordinate with Payroll, POPS Product & Delivery teams, COEs, HR partners, and vendors to ensure completeness and timing on payroll inputs. - Maintain current statutory knowledge and translate it into executable steps, checklists, and controls. - Respond to inspections/audits/government inquiries with accurate evidence and timely coordination. - Act as GEO signature owner (where legally permitted), under a centralized governance and DOA model. - Ensure consistent, compliant, auditable execution using approved digital tools and controls. - Coordinate day‑to‑day vendor execution (as applicable), validate outputs, and escalate quality/compliance risks with evidence. - Contribute to process improvements, playbooks, documentation, and knowledge assets are current. - Support transformation, transitions to automation or outsourced models through execution rigor, e.g. - shift work to Tier 1 / Tier 2 where appropriate; reduce manual, country specific complexity; support automation and Employee Hub maturity. ## Requirements - 5+ years experience in HR, Customer Support, or related field OR Bachelor's Degree in Human Resources, Business, or related field AND 3+ years experience in Operations, Customer Support, HR, or related field. - Strong operational HR execution skills with local statutory awareness (India, APAC & ANZ) and ability to translate abstract policy into practical, executable steps. - Demonstrated ability to work with metrics, dashboards, and trend analysis to inform operational decisions. - Hands on experience in HR generalist and operations domain. - 10 to 15 years experience in HR, Customer Support, or related field AND Masters Degree OR Bachelor's Degree in Human Resources, Business, or related field AND 3+ years experience in Operations, Customer Support, HR, or related field. ## Nice to have - (None specified in the original text) ## What we offer - (None specified in the original text) ## About us - (None specified in the original text)