Customer Experience Engineer
Core
Build deep understanding of customer architectures to anticipate risks, drive proactive improvements, and reduce incident volume for US government agencies.
Role type
Senior IC Customer Experience Engineer (Cloud)
Builds
Azure cloud services (Compute, Storage, Networking, Identity) for federal, state, and local US government agencies
Domain
Cloud infrastructure, US government sector
Required skills
Root cause analysis, Azure domain expertise, cloud technology proficiency, telemetry/diagnostics tool usage, complex incident resolution, product feedback advocacy
Preferred skills
Experience in government, sovereign, or regulated environments, secondary IaaS/PaaS service area proficiency
Technologies
Azure, Application Gateway, DNS, ExpressRoute, Virtual Networks
Responsibilities
Lead resolution of complex, high-impact Azure incidents; Drive timely root cause analysis to identify systemic issues; Advocate for customers by driving product feedback and feature requests
Seniority
Senior, hands-on IC
