SENIOR SERVICE ENG MGR
Core
Lead, coach, and grow a high-performing team of service engineers to drive execution of engineering and automation initiatives across M365 services, Power Platform, Azure, and related enterprise services.
Role type
Senior Service Engineering Manager
Builds
Scalable and standardized multi-tenant service operations with AI-first and agentic automation
Domain
Enterprise Cloud Services (M365, Azure, Power Platform)
Deliverable
production ML models | infrastructure
Required skills
Team leadership and coaching, Cloud platform management (Azure), Distributed systems operations, AI and intelligent automation, Incident and problem management, Telemetry-driven operations, Security and compliance implementation, Cross-functional partnership, Scripting and tooling
Preferred skills
Power Platform and low-code/no-code platforms, Modernizing service operations through emerging technologies
Technologies
Azure, M365, Power Platform
Responsibilities
Lead and coach a team of service engineers, Drive engineering and automation initiatives across enterprise services, Champion AI-first and agentic mindset to reduce operational toil, Design and evolve multi-tenant service operations, Partner with global stakeholders across TIM, Security, and product engineering, Ensure security, compliance, and risk management practices
Seniority
Senior, hands-on IC with management responsibilities