Sr. IT Operation Engineer
Core
Senior IT Operations Engineer responsible for hands-on IT support, infrastructure architecture, and operational improvements for Tencent's global offices.
Role type
Senior IC IT Operations Engineer
Builds
Scalable IT infrastructure, workplace solutions, and IT service delivery processes
Domain
Global IT Operations / Enterprise Infrastructure
Required skills
IT asset management, IT service management (ITSM), Windows/macOS environment management, networking fundamentals, identity/access management, ITSM tools (ServiceNow/Jira), hardware lifecycle management, vendor coordination
Preferred skills
Global IT environment experience, automation tools, cloud-based IT infrastructure (AWS/Google Workspace), Microsoft 365/Exchange, ITIL certification
Technologies
ServiceNow, Jira, Windows, macOS, AWS, Google Workspace, Microsoft 365, Exchange
Responsibilities
Deliver senior-level hands-on IT support across hardware, software, and networking; Act as technical solution architect for regional IT infrastructure and collaboration tools; Lead complex troubleshooting and root cause analysis; Design and implement IT solutions aligning with global standards; Provide day-to-day on-site and remote support to users; Manage local IT infrastructure including WiFi, printers, and access control; Track and maintain IT hardware assets; Ensure smooth operation of servers, networks, and end-user devices; Manage IT provisioning and de-provisioning processes; Coordinate with external vendors for procurement and maintenance; Ensure compliance with security policies and regulatory requirements
Seniority
Senior, hands-on IC
