Kaufmännischer Mitarbeiter (m/w/d) Campussupport
Core
Provide technical and content support for campus management systems, coordinate third-level support, and develop solutions for complex issues in campus, learning, and exam management.
Role type
Senior IC IT support specialist (campus systems)
Builds
Campus management systems, learning platforms, and exam management tools for a large university
Domain
Higher Education / EdTech
Required skills
SQL, database management, process analysis, technical documentation, training facilitation, system troubleshooting, stakeholder collaboration
Preferred skills
LMS experience, higher education background, Microsoft Office, data analysis
Technologies
SQL, Microsoft Office, Campus Management Systems, Learning Management Systems
Responsibilities
Manage campus management systems and provide first/second-level technical support, coordinate third-level support with internal and external IT providers, analyze support requests and risks to drive process improvements, create guides and tutorials, conduct workshops and training sessions, execute complex SQL queries for data analysis and error resolution, collaborate with academic departments and external partners
Seniority
Mid-Senior, hands-on IC