Mitarbeiter Kundenempfang / Serviceassistenz (m/w/d)
Core
First point of contact for customers at the reception desk of a multi-brand automotive dealership, ensuring a smooth flow and welcoming atmosphere.
Role type
Customer reception and service assistant
Builds
Customer experience and operational coordination at the dealership front desk
Domain
Automotive retail and service
Deliverable
product features
Required skills
Customer greeting and needs assessment, call center management, appointment and customer tracking, administrative coordination, office software proficiency, team collaboration
Preferred skills
Commercial training background, experience in reception or customer service, structured and reliable work style
Responsibilities
Greet customers and take their inquiries, coordinate referrals to sales, service, and parts departments, manage the telephone switchboard, monitor appointments and inform relevant colleagues, maintain a tidy and inviting reception area, support general administrative tasks
Seniority
Entry-level to Junior