Application Support Specialist - 2nd Level Support 100%
Core
Ensure smooth operation of core banking applications via 2nd-level support, incident management, and system administration.
Role type
Senior IC application support specialist (2nd level)
Builds
Core banking applications and operational stability
Domain
Banking / Financial Services / IT Operations
Required skills
Linux administration, Windows server management, Java application servers, database management, batch job scheduling, change management, incident management, process optimization, team administration
Preferred skills
Shell scripting, workload automation tools (Automic AWA, Control-M), banking domain knowledge, project management
Technologies
Linux, Windows, Java, Automic AWA, Control-M, ITIL
Responsibilities
Process incident tickets within SLAs, coordinate between support levels and stakeholders, administer change requests, perform weekend deployments, maintain documentation, support batch job scheduling, drive process automation
Seniority
Mid-level, hands-on IC with team admin duties
