Enterprise Service Management Consultant (f/m/d)
Core
Enterprise Service Management (ESM) consulting and implementation for ITSM, CSM, HR, and ITAM solutions.
Role type
Enterprise Service Management Consultant (Junior to Architect)
Builds
Tailored ESM solutions, custom app development, and workflow automation for clients.
Domain
IT Service Management / Enterprise Software
Required skills
ServiceNow experience, ESM solution functionalities, scripting (JavaScript, Glide, AngularJS), problem-solving
Preferred skills
Certifications in ESM solutions, Agile/Scrum experience
Technologies
ServiceNow, Atlassian, Freshworks, Servicely
Responsibilities
Collaborate with clients to gather requirements and design ESM solutions; Develop, configure, and customize ESM modules; Lead or support end-to-end implementations, upgrades, and integrations; Optimize workflows and automate processes; Provide technical guidance and mentorship; Conduct training sessions and create documentation.
Seniority
Junior (0-2 years) to Senior (5-8 years) and Architect levels
