SAP Solution Consultant Service Cloud (w/m/d)
Core
Implementing and rolling out the SAP Customer Ticketing solution in Sales and Service Cloud V2 to efficiently handle customer inquiries.
Role type
SAP Solution Consultant (Service Cloud)
Builds
SAP Sales & Service Cloud solutions
Domain
Enterprise Resource Planning (ERP) / Customer Service
Required skills
SAP Sales & Service Cloud implementation, requirement management, IT solution conception, 3rd-level support, process integration
Preferred skills
SAP CPI, SAP CRM, SAP S/4HANA, SAP FSM, modern cloud and service architecture understanding
Technologies
SAP CPI, SAP CRM, SAP S/4HANA, SAP FSM
Responsibilities
Extending and rolling out SAP Customer Ticketing solution, Customizing and 3rd-Level-Support for SAP solutions, Conducting requirement management and IT solution conception, Collaborating with business units, process owners, and development teams
Seniority
Mid-level, hands-on IC