Junior Product Owner Salesforce – Service & Contact Center (m/w/d)
Core
Translate Service and Contact Center processes into CRM solutions on the Salesforce platform.
Role type
Junior Product Owner (Salesforce)
Builds
Salesforce configurations and process improvements for Service & Contact Centers
Domain
Customer Service / Contact Center / CRM
Deliverable
product features
Required skills
Salesforce platform knowledge, CRM system experience, requirement analysis, process modeling, user training
Preferred skills
Salesforce Service Cloud experience, practical project experience, digital business process knowledge
Technologies
Salesforce, Service Cloud
Responsibilities
Support understanding of Service and Contact Center processes, Configure Salesforce solutions, Analyze and prioritize business requirements, Support user adoption of new Salesforce functionalities
Seniority
Junior, hands-on IC