Berater (Agentic) AI / Customer Experience Consultant (m/w/d)
Core
Designing AI implementation for outstanding customer experience and measurable value contributions in insurance.
Role type
Senior Customer Experience Consultant (AI/Agentic AI)
Builds
AI use cases (e.g., Chatbots, Recommendations), customer journeys, and dialog logic
Domain
Insurance / Customer Experience / Generative AI
Deliverable
production ML models
Required skills
Business case development, journey mapping, project delivery, cross-functional collaboration, compliance management, data-driven solution understanding
Preferred skills
Experience in financial/insurance sector, knowledge of EU AI Act, marketing automation tools
Technologies
Chatbots, Recommendations, Marketing Automation, Agile project management
Responsibilities
Translate ideas into business cases, define impact hypotheses, prioritize based on value/cost/risk, shape customer goals into concrete AI use cases, moderate conflicts between operations and IT, ensure data protection and regulatory compliance
Seniority
Senior, hands-on IC