Kaufmännischer Mitarbeiter im Kundenservice (m/w/d)
Core
Handling customer inquiries, processing orders, and managing delivery tracking for land transport logistics in Germany.
Role type
Customer service representative (logistics)
Builds
Customer service operations for land transport logistics
Domain
Logistics / Transportation
Deliverable
client delivery
Required skills
order processing, customer communication, delivery tracking, quality management reporting, key account management, claims handling
Preferred skills
proactive monitoring, statistical analysis
Technologies
logistics tracking systems, reporting tools
Responsibilities
process customer inquiries, accept and process pickup orders, monitor delivery of premium products, maintain quality management statistics, handle customer-specific requirements like rejected shipments, process unloading reports including discrepancies, serve as key account for large customers