Billing Adjustments Lead
Core
Key liaison across Sales, Operations, and Finance to manage complex billing disputes, investigate revenue leakage, and execute ledger adjustments.
Role type
Senior billing operations lead (revenue cycle management)
Builds
Accurate invoice documents, credit/debit memos, and rebill documents to close out escalations
Domain
Financial services / Billing operations
Required skills
Root-cause analysis, complex problem solving, leadership coaching, data integrity management, audit documentation, cross-functional partnership
Preferred skills
Pivot table creation, Xlookup functions, Bachelor's degree in business
Technologies
Microsoft Excel, Microsoft Word, Oracle, Peoplesoft
Responsibilities
Serve as primary point of contact for high-level billing complaints and disputes; Investigate systemic billing failures and recurring customer disputes; Coach analysts on de-escalation tactics and accurate ledger adjustments; Track and report on billing escalations from inception to resolution; Collaborate with FinSys for mass adjustment uploads; Prepare credit and debit memos in alignment with Revenue Adjustments Policy.
Seniority
Senior, hands-on IC