Analista de Suporte Júnior
Core
Monitorar, analisar e resolver incidentes de baixa complexidade em aplicações, garantindo a estabilidade operacional e o cumprimento dos SLAs.
Role type
junior application support analyst
Builds
operational stability and service continuity for supported applications
Domain
IT Operations / Application Support
Required skills
incident analysis, evidence collection, escalation management, ITIL concepts, SQL, Windows Server, IIS, TCP/IP, web applications, log analysis
Preferred skills
APIs, Web Services, system integrations, MSMQ
Responsibilities
diagnose and resolve low-complexity incidents, monitor alerts and applications, document analyses and solutions, maintain runbooks and knowledge base, interact with clients and internal teams, identify recurring incidents for improvement, support process standardization and simple automations
Seniority
Junior, hands-on IC