Customer Service Incident Coordinator - Arabic / French
Core
Coordinate incident activities for customers affected by fraud, data breaches, and identity theft, acting as a point of contact between clients and internal/external resources.
Role type
Specialist I, Customer Support Operations (Incident Coordinator)
Builds
Incident resolution workflows and client recovery journeys
Domain
Identity protection and cyber safety
Deliverable
client delivery
Required skills
Fluency in Arabic, French, and English; incident analysis; case management; stakeholder coordination; evidence gathering; professional communication
Preferred skills
Experience in client-facing environments; problem-solving under pressure; Microsoft Office proficiency
Technologies
Claims/customer/incident-management systems; Microsoft Office suite
Responsibilities
Interview customers to gather information on fraud/breaches; assess incident severity and determine remediation; coordinate communications with law enforcement, creditors, and legal counsel; maintain accurate case notes and reports; manage document transfers and client approvals.
Seniority
Specialist I, individual contributor
