Manager I, IT Support
Core
Managing IT service processes (incident, problem, change, transition) and leading a 24/7 IT Client Support team to ensure reliable, secure service delivery.
Role type
Manager I, IT Support
Builds
IT service governance, process standardization, and automation for internal technology services
Domain
Financial services / IT Operations & Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT service management, incident response, problem management, change control, team leadership, ITIL, troubleshooting (network/database/Linux-Tomcat-Java), LDAP administration, crisis management, bilingual communication (Spanish/English)
Preferred skills
HDI certification, advanced ITIL certifications, training and leadership development
Technologies
ServiceNow, BMC, Linux, Tomcat, Java, LDAP
Responsibilities
Manage IT service processes, monitor performance indicators, coordinate cross-functional teams and vendors, lead crisis rooms, administer LDAP architectures, troubleshoot application server issues
Seniority
Manager, hands-on leadership
