IT - Servicemanager (m/w/d)
Core
Managing first-level IT support operations, ticket dispatching, and service request processing for internal IT and a large bank's online banking hotline.
Role type
First-level IT Service Manager
Builds
IT support services and online banking access for end customers
Domain
IT Services / Banking
Deliverable
client delivery
Required skills
IT system integration, application development, first-level support, ticket management, patch management, process documentation, vulnerability scanning coordination, offer creation
Preferred skills
experience in first-level support
Technologies
OTRS, Joomla
Responsibilities
Dispatching and monitoring SLA compliance for IT tickets, managing internal patch management, maintaining internal hardware/software request forms, creating service offers for clients, updating IT documentation, coordinating vulnerability scans, supporting online banking hotline, designing IT service processes
Seniority
Junior or Senior
