Customer Care Coordinator-Goulburn
Core
Welcoming face and voice of the Goulburn Clinic, engaging with customers via phone, email, and in-person to provide tailored information, schedule appointments, guide customers through hearing devices, resolve concerns, support local marketing, perform minor hearing aid repairs, and maintain customer records.
Role type
Customer Care Coordinator
Builds
Customer experiences and clinic operations for hearing aid users
Domain
Healthcare / Hearing Aid Retail
Deliverable
client delivery
Required skills
Customer service, appointment scheduling, CRM systems, administrative skills, communication, interpersonal skills, attention to detail, minor hearing aid repair
Preferred skills
Resourcefulness, solutions-focused approach, initiative, results-driven mindset, ability to manage competing priorities, collaborative attitude
Responsibilities
Engaging with customers by phone, email and in person; Scheduling appointments for hearing assessments; Guiding customers through hearing devices; Resolving customer concerns; Supporting local marketing initiatives; Performing minor hearing aid repairs; Providing administrative support and maintaining accurate customer records