Werkstudent*in (m/w/d) Fachkoordination Kundenservice
Core
Support customer service operations and process management for a municipal utility company's network area.
Role type
Student intern (Werkstudent) in customer service coordination
Builds
Efficient customer service processes and data quality within IT systems
Domain
Utilities (Energy, Mobility, Water) + Process Management
Deliverable
dashboards & analysis
Required skills
Office365, data analysis, process documentation, cross-functional coordination, reporting
Preferred skills
SAP, full-time availability during exam-free periods
Technologies
Office365, SAP
Responsibilities
Handle and track customer inquiries and service-related processes; Analyze and optimize business processes; Maintain and analyze data in IT systems; Create reports and presentations for customer service projects
