Business Service Manager (m/w/d)
Core
Managing and evolving service portfolios for the GDV e.V. and third parties, bridging business strategy, IT requirements, and customer needs.
Role type
Business Service Manager
Builds
Service offerings, solution concepts, and business cases for the GDV e.V.
Domain
Insurance industry (GDV) + IT Service Management
Required skills
Business administration or Business Informatics degree, 5+ years experience in service management, requirement analysis, contract negotiation, revenue forecasting, service costing, stakeholder communication, MS 365 proficiency
Preferred skills
Strategic thinking, workshop facilitation, technical translation
Technologies
MS 365
Responsibilities
Managing service portfolio for GDV e.V. and third parties, translating requirements into technical solutions, creating service calculations and billing models, preparing business cases for management, conducting workshops and reporting to stakeholders
Seniority
Mid-Senior, hands-on IC