Фахівець із обслуговування клієнтів та планування попиту
Core
Customer Service & Demand Planning Specialist handling client orders, returns, and demand forecasting for a global flooring and building materials company.
Role type
Customer Service & Demand Planning Specialist
Builds
Order fulfillment, demand forecasts, and supply chain coordination
Domain
Construction materials / Supply Chain
Required skills
Order processing, Demand planning, Data analysis, MS Excel, Client communication, Cross-functional collaboration
Preferred skills
SAP, Power BI, Transporeon
Responsibilities
Communicate with clients regarding orders and service; Process orders, returns, and complaints; Maintain client documentation and internal data; Collaborate with Sales, Logistics, Supply Chain, and Finance teams; Create and update sales forecasts; Analyze market trends and forecast accuracy metrics; Participate in business process optimization projects.
Seniority
Mid-level, 1-2 years experience