Customer Service Representative (m/w/d)
Core
First point of contact for customer inquiries and key supporter of sales for spare and consumable parts.
Role type
Customer Service Representative (Sales Support)
Builds
Sales offers and orders for spare and consumable parts
Domain
Industrial manufacturing (metal processing) / Aftermarket
Deliverable
product features
Required skills
Customer service, sales, order processing, ERP/CRM systems, MS Office, German, English
Preferred skills
Additional European languages
Responsibilities
Handle customer inquiries via phone, digital, and written channels; Process sales offers and orders; Maintain and expand existing customer relationships; Execute phone and digital sales activities; Manage master data in ERP systems and process complaints including credits; Provide backoffice support for daily operations and project tasks