Complaint Handler
HybridNo visa sponsorship
Core
Investigate and resolve client complaints in a regulated financial services environment, ensuring compliance with FCA and DISP regulations.
Role type
Senior IC compliance specialist (complaints handling)
Builds
Final Response Letters (FRLs) and comprehensive case records
Domain
Financial services / Regulatory compliance
Deliverable
client delivery
Required skills
FCA/DISP regulatory knowledge, complaint investigation, evidence analysis, regulatory reporting, client communication, record keeping
Preferred skills
Financial products knowledge, analytical decision making, complex case management, continuous improvement
Responsibilities
Manage end-to-end client complaints, conduct thorough investigations, produce Final Response Letters, maintain accurate case records, liaise with internal teams
Seniority
Mid-level, hands-on IC