Teamleiter Hilfezentrale Ost (w/m/d)
Core
Lead a team of ~15 dispatchers to organize and ensure the efficient delivery of 24/7 roadside assistance services.
Role type
Team Lead (Manager) for Roadside Assistance Dispatch
Builds
24/7 Roadside Assistance Service for ADAC members
Domain
Automotive / Roadside Assistance / Service Operations
Required skills
Team leadership, operational planning, process improvement, IT system proficiency, stakeholder management, shift scheduling
Preferred skills
Commercial education or degree in HR/Business Administration, high digital literacy, conflict resolution
Technologies
IT systems for dispatch and operations
Responsibilities
Lead and support a team of dispatchers and call takers; plan and adjust staff schedules based on daily demand; analyze processes and implement improvements; collaborate with internal teams and external towing partners; represent other team leads during absences.
Seniority
Manager, hands-on leadership