Projekt- und Prozessmanager (m/w/d) in Customer Collection
Core
Designing and optimizing payment and collection processes by bridging business units, IT, and corporate strategy to deliver data-driven solutions.
Role type
Senior Process and Project Manager (Payments/Collection)
Builds
Optimized payment and collection workflows for a major German insurer serving 8 million customers
Domain
Insurance / Payments / Collections
Required skills
Process analysis, Digitalization strategy, Stakeholder management, Data-driven decision making, Change management, Cross-functional collaboration
Preferred skills
Payments domain expertise, Insurance knowledge, Senior management communication
Technologies
None explicitly stated
Responsibilities
Analyze end-to-end processes to identify optimization and digitalization potential, Translate strategic decisions into concrete implementation measures, Communicate complex topics to stakeholders from operational teams to senior management, Drive cross-functional projects to deliver sustainable process improvements
Seniority
Senior, hands-on IC