Spezialist (m/w/d) Prognose & Insights in Operations Steuerung
Core
Strategic partner to executive leadership for operational control and forecasting of 53 services, ensuring data-driven decisions on capacity, KPIs, and service quality.
Role type
Senior Operations Control & Forecasting Specialist
Builds
Operational control processes, capacity plans, and strategic forecasts for logistics and service operations
Domain
Insurance / Operations Management / Workforce Management
Deliverable
dashboards & analysis
Required skills
Operational control, Forecasting, Capacity planning, KPI management, Data analytics, SQL, SAS, Power BI, Strategic thinking
Preferred skills
Insurance industry knowledge, Workforce management, FTE planning, Stakeholder management
Technologies
SQL, SAS, Power BI, Power Query, Microsoft Excel
Responsibilities
Identify and manage data sources for operational control; Create and optimize precise forecasts for operational KPIs (workload, capacity, backlog, cycle time); Conduct variance, root cause, and driver analyses to identify action needs; Develop and maintain capacity planning and FTE adjustments; Present analyses and recommendations to senior leadership and stakeholders; Drive projects from analysis to implementation for operational decisions.