Experte (m/w/d) Dienstleistermanagement & Qualitätsmanagement
Core
Systematically manage and improve the quality of external service providers in the insurance sector, specifically within the Kfz and Property/Liability domains.
Role type
Senior Service Provider Management & Quality Management Expert
Builds
Quality standards, CAPA processes, audit programs, and performance review frameworks for external partners.
Domain
Insurance (Kfz, Property/Liability) + Service Provider Management
Required skills
Quality management, CAPA implementation, audit planning, risk assessment, KPI development, data analysis, project management, stakeholder communication
Preferred skills
Insurance industry experience, service center background, process optimization, change management, presentation skills
Technologies
Excel, PowerPoint
Responsibilities
Develop and implement quality standards and CAPA processes; establish audit and evaluation programs; conduct quality reviews and performance assessments with service providers; analyze quality data and drive optimizations; coordinate quality and process improvement projects; collaborate with internal departments (IT, Legal, Compliance, Operations).