Teamleitung Kundenservice Filialen (m/w/d)
Core
Lead and operationally manage the customer service team with a focus on branch operations, ensuring efficient and high-quality handling of customer inquiries.
Role type
Team Lead, Customer Service (Branches)
Builds
Customer service processes and standards for branch operations
Domain
Retail / Branch Management
Required skills
Team leadership, process optimization, data analysis, stakeholder collaboration, coaching, quality assurance, project management
Preferred skills
Experience in retail or branch environment, automation expertise
Technologies
Office applications
Responsibilities
Lead the customer service team, ensure adherence to service guidelines, analyze customer issues for optimization, develop service processes and standards, collaborate with internal departments, onboard and coach team members, manage service providers, participate in customer communication projects
Seniority
Mid-level, hands-on IC