Principal Software Engineer CuCa Tech (All Genders)
Core
Architecting AI-powered automated resolution systems for customer care, integrating Python-based AI/ML microservices into production environments.
Role type
Principal Software Engineer (AI/ML Systems Architecture)
Builds
Large-scale AI/ML microservices, intelligent query routing, and automated response workflows for Zalando's Customer Care.
Domain
E-commerce / Customer Care / Artificial Intelligence
Deliverable
production ML models
Required skills
Python, distributed systems, software design, data modeling, MLOps, technical leadership, cross-team project management
Preferred skills
AI model productionization, high-volume application management, complex problem solving, engineering standards definition
Technologies
Python, AI/ML microservices
Responsibilities
Define architecture for AI systems meeting customer-facing production environments; Partner with Applied Scientists to move experimental models into production; Design technical improvements for intelligent query routing; Conduct architecture and production readiness reviews; Lead engineers across the department; Contribute to engineering standards for AI productionization.
Seniority
Principal, hands-on IC with strategic leadership
