Senior Manager, IT Delivery – Enterprise Communications & Agentic AI Platforms
Core
Leads strategy, delivery, and evolution of enterprise technology platforms for client engagement and AI-powered innovation.
Role type
Senior Manager, IT Delivery (Enterprise Communications & Agentic AI)
Builds
Scalable, secure enterprise communication and Agentic AI platforms
Domain
Financial Services / Enterprise Technology / AI
Deliverable
production ML models | product features | infrastructure
Required skills
Technology strategy definition, cross-functional team leadership, stakeholder management, platform modernization, AI solution delivery, resource management, Agile delivery, cloud engineering oversight
Preferred skills
Salesforce Marketing Cloud expertise, AWS platform leadership, Generative AI and Agentic AI implementation, LLM orchestration, responsible AI governance
Technologies
Salesforce Marketing Cloud, AWS, Generative AI, Agentic AI, LLMs
Responsibilities
Define and execute technology strategy and roadmaps aligned with business objectives; Partner with business and technology leaders to identify innovation opportunities; Serve as a trusted advisor on customer engagement technologies and AI solutions; Lead multiple product and engineering teams for enterprise communication and AI capabilities; Drive delivery of scalable solutions leveraging cloud and AI technologies; Oversee platform modernization for customer engagement and automation; Establish priorities and manage funding for strategic initiatives; Monitor business outcomes and platform performance; Lead development of enterprise AI capabilities including Generative and Agentic AI; Build and develop high-performing teams of product managers, engineers, and architects; Coach leaders and promote engineering excellence
Seniority
Senior Manager, hands-on leadership
